We offer free shipping. However, larger rugs that require special packaging may incur an additional cost. The exact shipping cost will be discussed during checkout.

Delivery times are typically 7-8 business days.

If your rug arrives damaged, contact us immediately on nanakrugs@gmail.com. Provide photos of the damage, and we will assist you with a return, replacement, or refund.

Yes, we offer expedited shipping only in New York at an additional cost.

We offer you a quick, easy, and secure way to make your payment with Zelle.

To cancel your order, please get in touch with us at nanakrugs@gmail.com as soon as possible with your order number. Orders can only be canceled before they are processed and shipped.

Refunds for canceled orders are typically processed within 7-10 business days. The refunded amount will be credited back to the original payment method.

Yes, you can contact us at nanakrugs@gmail.com to request to cancel specific rugs within your order. Please provide details of the rugs you wish to cancel and your order number.

We accept returns within 15 days of delivery for a full refund. Rugs must be in their original condition, unused, and with all original packaging and tags. Please ensure the return is initiated within this period.

Yes, you will receive a full refund for the returned rugs if they are in their original condition. Original shipping costs are refundable only if the return is due to an error on our part.

Yes, we do!

Yes, absolutely! We are located in the heart of New York's Flatiron district.

22 W 27th Street
New York, NY 10001